CareProof

CareProof user handbook

Every feature,
explained clearly.

Follow CareProof from first sign-in through daily care, team handoffs, safety records, reports, and account controls.

Complete guideFrom first entry to a useful care record
01

CaptureRecord what happened

02

CoordinateKeep the care team aligned

03

ReviewUnderstand patterns and prepare

01

Start here

The CareProof workflow at a glance

CareProof turns small, factual care entries into a shared record that is easier to review, discuss, and hand off.
RecordFactual care entry
UnderstandPatterns over time
ShowUseful care summary
  1. 1
    Set up the person

    Create a care profile and add the emergency details that other caregivers need.

  2. 2
    Record care as it happens

    Log the activity, assistance level, time, outcome, equipment, and a short factual observation.

  3. 3
    Review and share

    Use timelines, handoffs, trends, the emergency sheet, and Proof Packs to make the record useful.

!
CareProof is a recordkeeping tool

It does not diagnose, prescribe, replace emergency services, or determine insurance or program eligibility.

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02

Sign in & access

Sign in securely and understand your role

CareProof supports Google, Microsoft, and ChatGPT sign-in. Your verified email connects you to the care profiles you own or have been invited to use.
  1. 1
    Choose Sign in or Create an account

    Choose Google, Microsoft, or ChatGPT. Use the same verified email address that received a CareProof invitation.

  2. 2
    Check the active person and role

    The top bar shows the current care profile and your role: Owner, Contributor, or Read-Only.

  3. 3
    Sign out on shared devices

    Open your profile or the Privacy Center and choose Sign out when you finish.

Invitation not working?

Confirm that you signed in with the exact email address the owner authorized.

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03

Care profiles

Create and maintain a care profile

A profile keeps one person’s care records, routines, team, and emergency information together.
ER
ACTIVE CARE PROFILEEmergency information at a glance

AllergiesReview before care

MobilityTransfer support

ContactFamily & emergency

  1. 1
    Create the first profile

    Enter the person’s name and your relationship. You can begin recording care immediately.

  2. 2
    Add the emergency-sheet details

    Add emergency contacts, allergies, mobility and communication needs, equipment, and other urgent instructions.

  3. 3
    Add or switch profiles

    Owners can add another care profile in the Privacy Center and switch people from the profile selector.

!
Enter only what is needed

Keep information factual, current, and limited to the caregiving purpose.

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04

Daily care entries

Record everyday care while details are fresh

The Today page is the fastest way to capture hands-on help, supervision, outcomes, and direct observations.
Today’s care timeline+ Add care

TransferFull assistance · 15 minutes

Breakfast & hydrationStandby help · 12 oz fluids

SupervisionFactual observation added

  1. 1
    Choose an activity

    Select Transfer, Bathing, Toileting, Dressing, Eating, Mobility, Supervision, Medication, or another available activity.

  2. 2
    Describe the help provided

    Set the assistance level, minutes, date and time, number of helpers, equipment, and outcome.

  3. 3
    Add factual context

    Record what you directly observed. Mark nighttime care, a safety concern, a change from baseline, or caregiver impact only when applicable.

  4. 4
    Save, edit, or remove

    Saved entries appear in the timeline. Use Edit to correct an entry or Delete to remove it; those changes are reflected in the accountability trail.

Write observations, not conclusions

Prefer “needed two reminders to use the walker” over “seemed unsafe.” Specific facts make the record more useful.

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05

Routines, voice & offline

Make frequent care faster to record

Reusable routines, optional dictation, and offline queuing reduce repetitive work without removing important detail.
Today’s care timeline+ Add care

TransferFull assistance · 15 minutes

Breakfast & hydrationStandby help · 12 oz fluids

SupervisionFactual observation added

  1. 1
    Save a routine

    While creating a care entry, turn on Save as routine, name it, and add the usual time. The routine becomes a quick starting point for future entries.

  2. 2
    Use a routine

    Select the saved routine from Today, review the prefilled details, update anything that changed, and save.

  3. 3
    Dictate a factual observation

    Choose Dictate when your browser supports speech recognition. Review the transcribed note carefully before saving.

  4. 4
    Work through a connection interruption

    New care entries can queue on the device when offline. A pending-sync badge appears until CareProof reconnects and synchronizes them.

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Do not close or clear the browser while entries are pending

Pending offline entries are stored on that device until they synchronize.

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06

Live shifts & handoffs

Track a shift from start through sign-off

The shift workspace combines elapsed time, routine checklists, shift observations, and a structured handoff.
LIVE SHIFT02:14:364 of 6 routines complete
  1. 1
    Start the shift

    Open Live Shift and start the timer when hands-on responsibility begins. CareProof records the caregiver and start time.

  2. 2
    Complete work and record care

    Use the routine checklist as a prompt, and continue creating normal care entries so detailed events remain in the timeline.

  3. 3
    End with a handoff

    Enter the person’s mood and concise shift notes, then end the shift. Review the generated handoff before another caregiver relies on it.

  4. 4
    Complete sign-off

    When required, the receiving or supervising caregiver can review the completed shift and sign it off.

The checklist is not the full record

Record significant care, changes, refusals, or concerns as individual care entries as well.

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07

Medications & vitals

Maintain an attributed medication and vital-sign record

CareProof can organize schedules, administration records, refill context, and caregiver-entered vital signs.
8:00 AM

Morning medication5 mg · Oral · With food

✓ Dose recorded
Blood pressure128/76
Heart rate72 bpm
Oxygen97%
  1. 1
    Add a medication

    Enter the medication name, dosage, frequency, route, prescriber, instructions, and refill date. Copy from the current label or order rather than memory.

  2. 2
    Record a dose

    Use Give Dose only after the medication has actually been administered. The record attributes the action to the signed-in caregiver.

  3. 3
    Log vital signs

    Enter only the measurements taken: blood pressure, heart rate, glucose and context, oxygen saturation, temperature, or weight.

  4. 4
    Review and escalate appropriately

    Use the history as context for a clinician. Follow the person’s care plan for thresholds and call emergency services for an emergency.

!
CareProof does not provide dosing advice

Do not start, stop, change, or repeat medication based on the application. Follow the prescription and professional instructions.

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08

Benefits records

Organize care records for payer or program review

The Benefits & Claim Record Builder summarizes recorded hours and assistance patterns without deciding eligibility or reimbursement.
✓ CareProofCARE-NEEDS PROOF PACK
18h 40mRecorded care
46Activities
7Night events
01

Functional assistanceSource entries organized by activity and support level

02

Dated care-log appendixEvery summary remains connected to the underlying record

  1. 1
    Review the six-ADL care summary

    See which daily activities include recorded assistance and open the underlying record before relying on a pattern.

  2. 2
    Create a records packet

    Choose the payer or program, reporting period, policy or case number, and an hourly rate for the estimate.

  3. 3
    Verify every field

    Review the recorded hours, amount, assistance patterns, and notes against source records and the payer’s own rules.

  4. 4
    Submit through the official channel

    CareProof organizes information; it does not file a claim or guarantee approval. Follow instructions from the insurer, agency, or benefits professional.

!
A CareProof pattern is not an eligibility decision

Coverage, eligibility, documentation standards, and reimbursement remain with the payer or program.

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09

Safety & incidents

Document incidents and visible safety patterns

The Safety & Falls page records what happened, immediate actions, notifications, and caregiver-entered risk context.
!
SAFETY RECORDRespond first. Document second.

What happenedFactual description

Immediate actionCare provided

NotificationsRecorded separately

  1. 1
    Respond to immediate needs first

    Provide appropriate help and contact emergency services or the clinician according to the care plan before documenting.

  2. 2
    Create the incident record

    Enter the incident type, time, location, observed injury severity, factual description, and immediate action taken.

  3. 3
    Record notifications

    Mark whether the physician, family, or emergency services were contacted and add contributing factors you directly observed.

  4. 4
    Review the risk summary

    Use recent incidents and care entries to prepare questions for the care team; do not treat the calculated summary as a clinical assessment.

!
CareProof is not monitored

Recording an incident does not alert emergency services, a physician, or a family member. Make those contacts separately.

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10

Mind & memory

Track cognition, mood, triggers, and helpful responses

Structured observations can help families and clinicians discuss time-of-day patterns without turning caregiver notes into a diagnosis.
7-DAY OBSERVATION VIEWPatterns are prompts for discussion
Caregiver-entered
MTWTFSS
Calm & contentNeeds follow-up
  1. 1
    Log the observation

    Record orientation, lucidity, mood, triggers, effective interventions, and concise notes for the time the observation occurred.

  2. 2
    Use consistent language

    Describe behavior and responses you observed instead of assigning a condition or motive.

  3. 3
    Review time-of-day patterns

    The trends area groups observations by time window and highlights interventions that were recorded as helpful.

  4. 4
    Bring patterns to the care team

    Share the dated record with an appropriate clinician when there is a new, worsening, or concerning change.

Include what helped

A specific intervention—quiet room, familiar music, snack, walk, or reassurance—can be as useful as the behavior itself.

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11

Nutrition & hydration

Record meals, fluids, texture, and feeding help

Nutrition records make intake and hydration patterns easier to discuss while keeping the source observations visible.
Today’s recorded intake3 meals · 48 oz fluids

Review against the person’s care plan
  1. 1
    Log the meal or fluid

    Choose the meal type and record intake percentage, diet texture, feeding assistance, fluid ounces, and a short description.

  2. 2
    Use measured amounts when practical

    Estimate only when necessary, and state what was offered versus what was consumed.

  3. 3
    Review today and the weekly trend

    Use the dashboard to see recorded meals and fluids. The hydration indicator is a record summary, not a diagnosis.

  4. 4
    Follow dietary and swallowing instructions

    Use the clinician’s current orders for texture, restrictions, fluid targets, and escalation.

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Seek help for urgent symptoms

Follow the care plan or contact a clinician for concerning intake, choking, swallowing difficulty, or signs of dehydration.

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12

Skin & wounds

Create a consistent skin and wound observation record

The wound tracker stores location, measurements, staging entered by the caregiver, drainage context, dressing, and Braden score.
SKIN OBSERVATIONConsistent measurement record

Length1.5 cmWidth1.0 cmDepth0.1 cm

  1. 1
    Use the approved assessment process

    Record the location, wound type, stage, measurements, drainage, wound bed, surrounding skin, dressing, and score only when trained and authorized.

  2. 2
    Measure consistently

    Use the same units and approach each time so changes are easier for a professional to interpret.

  3. 3
    Record the dressing applied

    Document what was actually used and follow the current wound-care order.

  4. 4
    Escalate changes

    Contact the appropriate clinician for worsening appearance, odor, drainage, pain, fever, spreading redness, or other concerns.

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Staging and treatment require professional direction

CareProof stores what the user enters; it does not validate a stage, assess healing, or recommend treatment.

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13

Care plans & orders

Keep goals and clinician orders visible

Care-plan goals describe a target and interventions; physician orders preserve the source instructions that govern care.
CARE GOALWalk safely with rolling walker

60% progress · Target date visible
CLINICIAN ORDERPT gait training

3× weekly · Active

Copied from source instruction
  1. 1
    Create a care goal

    Choose a category, target date, measurable title, baseline description, and caregiver strategies.

  2. 2
    Update progress carefully

    Use the percentage and status controls to reflect observed progress, achievement, pause, or need for revision.

  3. 3
    Add a clinician order

    Copy the prescribing clinician, order type, instructions, frequency, and effective date from the current source document.

  4. 4
    Maintain order status

    Mark an order Completed or Discontinued only when supported by the care plan or clinician documentation.

!
Do not create a medical order in CareProof

This feature records an existing instruction. It does not authorize treatment or replace the signed source order.

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14

History & Proof Packs

Review the record and create a clear care summary

History helps locate individual entries; Proof Pack turns a selected period into an organized report with source detail.
✓ CareProofCARE-NEEDS PROOF PACK
18h 40mRecorded care
46Activities
7Night events
01

Functional assistanceSource entries organized by activity and support level

02

Dated care-log appendixEvery summary remains connected to the underlying record

  1. 1
    Find an entry in History

    Filter by care activity, review the dated timeline, and edit or delete an entry if your role allows it.

  2. 2
    Choose the Proof Pack period

    Select 7, 14, or 30 days and a report purpose appropriate for the conversation.

  3. 3
    Review the summary and appendix

    Check recorded time, activity counts, nighttime care, assistance, patterns, equipment, notes, and every dated source entry.

  4. 4
    Attest and print

    Use the attestation only after reviewing the report. Print or save it using your browser’s print controls.

Correct the source, then regenerate

If a report is wrong, update the original care entry instead of editing a printed report.

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15

Care team & emergency sheet

Give the right people the right access

The Care Team page combines recent handoff information, permissions, emergency details, orientation guidance, and an accountability trail.
LIVE SHIFT02:14:364 of 6 routines complete
  1. 1
    Invite by exact email

    Owners enter the person’s name, email, and role. CareProof authorizes that address and sends an invitation when email delivery is configured.

  2. 2
    Choose the smallest appropriate role

    Owner manages access and the profile; Contributor records care; Read-Only reviews without changing records.

  3. 3
    Use the handoff and emergency sheet

    Review the last 24 hours and keep allergies, contacts, mobility, communication, equipment, and emergency instructions current.

  4. 4
    Orient and review

    Open the Caregiver Guide for working expectations, and review the accountability trail when you need to see who changed the record.

  5. 5
    Remove access promptly

    Owners should revoke a team member when they no longer need the care profile.

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Email is the access key

Verify the address before authorizing it. The invited person must use that exact address to sign in.

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16

Privacy & account controls

Control access, exports, display, and account lifecycle

The Privacy Center collects the most important device, data, and account controls in one place.
  1. 1
    Open the Privacy Center

    Use the profile control in the top bar, then review the signed-in email, active role, and available account actions.

  2. 2
    Adjust the device

    Turn on Large-text mode for larger interface text and spacing. The preference is stored on that device.

  3. 3
    Export or test

    Download all account data as JSON. Owners can also load clearly labeled demo records to explore features.

  4. 4
    Sign out safely

    Sign out after using a shared device. Closing the browser alone may not end the ChatGPT session.

  5. 5
    Delete only when certain

    Account deletion permanently removes the owner’s profiles and related CareProof records. Type DELETE only after exporting anything you need.

!
Deletion cannot be undone from the application

Review team access and download an export before permanently deleting an account.

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17

Provider preview

Explore the future provider-matching concept safely

Find Care currently demonstrates how recorded needs might inform a match; its provider profiles and inquiries are fictional product-preview data.
PRODUCT PREVIEWFictional provider profiles
DM

Sample caregiverExample skills and availability

92% sample
RS

Sample agencyNot verified or available for hire

88% sample
Saving a sample inquiry does not contact a provider.
  1. 1
    Treat every profile as fictional

    Names, credentials, distance, rates, availability, and match scores are examples and have not been verified.

  2. 2
    Explore match explanations

    Use the filters and Why they fit view to understand the intended matching experience.

  3. 3
    Save a sample inquiry

    A saved sample draft demonstrates the workflow but does not contact a provider or request real care.

  4. 4
    Use verified channels for real care

    Do not rely on this preview to hire or vet someone. Use an established agency, registry, or other appropriate verified source.

!
Preview only

CareProof will label the feature differently only after a real provider network and verification process are operating.

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18

Troubleshooting & safety

Solve common problems and know when to stop

Most access and syncing issues have a simple check. Emergencies and clinical questions always belong outside the application.
  1. 1
    Cannot open an invited profile

    Sign out, then sign in with the exact authorized email. Ask the owner to confirm the address under People with access.

  2. 2
    Entry says pending sync

    Reconnect the same device to the internet and leave CareProof open long enough to synchronize. Avoid clearing browser data first.

  3. 3
    Information seems missing

    Confirm the selected care profile, remove filters, refresh the page, and verify that your role permits the action.

  4. 4
    A report looks wrong

    Review and correct the source entries, then recreate the report. Never use a summary without checking its dated appendix.

  5. 5
    There is an emergency

    Stop using the application and call 911 or the appropriate local emergency number. CareProof does not send alerts or dispatch help.

Before asking for support

Note the page, active care profile, approximate time, and what you expected. Do not include unnecessary health information in the first support message.

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